Return Policies and Procedures


Return Policies and Procedures

Hey, thanks for the order! Sorry it didn't work out. No problem though.

Let's be perfectly clear: We want you to be completely satisfied with everything about your order, and will do everything we can to ensure that you are. And that usually works out pretty great.

In the time since Adaptelec was established in 2005, we've averaged fewer than 10 return requests per year. And the vast majority of those have been simple changes of mind, or because something got damaged while in transit.

And, hey, these things happen from time to time. We get it. If something crazy happened, by all means feel free to shoot an email to and we'll talk it out. We'll do everything we can on our end to resolve the situation fairly, and to everyone's satisfaction. We take great pride in not being jerks.

Need to modify or cancel an order you just placed? Hey, as long as the shipment hasn't been loaded onto a truck yet, no problem! All we ask is that you give us a heads up as soon as humanly possible. If we can still get our hands on the package, we'll grab it off the outgoing rack and do whatever you need us to do. Not a problem, happy to do it.

Please understand though that once the shipping carrier is in possession of the package, the options on our end are extremely limited. So please be sure that the order confirmation email our system tried to send you wasn't zapped as "spam" by your system. Also, please be sure to carefully review the confirmation email for any typos in your destination address or other errors, and notify us as soon as possible if there's anything wrong. (Just reply to the order confirmation email, the mailbox is fully attended and someone will see your reply immediately.)

PLEASE NOTE: In accordance with the Payment Card Industry Data Security Standard (PCI DSS) no human at Adaptelec ever has any access to your credit card information. As a result, we simply cannot add charges to an order already placed. Ever. If you ordered one of something, and want to change it to two, hey, thanks for the extra business, but we're going to have to ask you to go to the trouble of placing a second order. Sorry for the inconvenience, but that's just how seriously we take the security of your credit card data. We'd have it no other way.

What we can do, always, is give you your money back. So if you ordered two of something, and want to change it to one, we can do that with no further action required on your part. All you need to do is ask. If you order another one of something you just ordered, and we're able to ship them together, we can and will refund all or part of the second shipping charge (depending on how the adjustment affects the weight of the actual shipment.)

We're real people over here. Reasonable people. We appreciate your business, and we realize that sometimes it just doesn't work out, for one reason or another. We also realize that we're not immune to making the occasional mistake, and that every now and then a shipping carrier drops the ball. If you didn't get what you paid for, that's on us, and we'll do whatever we can to make it right. If there are any extenuating circumstances or other factors you think we ought to consider, please shoot an email to and we'll work it out.

If you refuse a shipment at the time of delivery, or "return to sender" a mailed package, you do so at your own risk.

  • Shipped orders can be returned within 7 calendar days of receipt.
  • All returns require a Return Merchandise Authorization (RMA) number.
  • Refunds are subject to an industry-standard 20% restocking fee.
  • Returned products must be 100% complete, including cords, manuals, retail packaging, and all other items originally included with the product.
  • When applicable, the returned product's serial number must match the serial number logged at the warehouse when the item originally shipped.
  • Shipping charges are not refundable.


Step 1: Contact us to obtain an RMA number and return address

We'd love to automate this, but because we ship from several different facilities, we need a human to make a case-by-case determination about where the return should be shipped. Sometimes it needs to go back to the origin facility, and sometimes it needs to go elsewhere. Shoot an email to, or reply to your order confirmation email, and let us know the situation. We'll reply to your email with an RMA number and the address to ship the product.

Step 2: Ship the product back to us according to the RMA instructions

Once your RMA is issued, be sure to ship it back to us within 7 days of the date the product was originally delivered to you.

Step 3: Your return is received and inspected

When the item(s) arrive back at our location, they will be inspected for completeness, serial number match if applicable, and damage or other signs of misuse. There usually isn't an issue. We don't want to be jerks about it. But every now and then an RMA can't be resolved without contacting you. If there's something missing (like a power cord, or manual, or something) we'll email you to describe the issue, and let you know what action you may need to take.

Step 4: Resolution and refund

Once everything is in order, your RMA will be approved, and a refund will be issued to the card originally used to place the order. Your refund will be for 80% of the original price paid for the product, minus shipping charges. Your bank's policies determine how long it takes for the funds to post back to your account, but it's usually 3-5 business days. Refunds for Canadian and international orders are subject to the exchange rate in effect on the day the refund is issued.


Manufacturer's Warranty

Manufacturers' Warranties

After 7 calendar days, your sale is final, and any future issues with the product are resolved with the manufacturer, according to the terms of the manufacturer's warranty, for the duration of that warranty.

Fortunately, that comes up very rarely, as we don't sell junk. Several of our manufacturers' products carry a 2 or 5 year or even lifetime warranty. (Limited, of course, to defects in materials and workmanship, as all manufacturers' warranties are.)

You'll have to ship the item to a manufacturer facility at your expense, and the manufacturer may repair or replace the item, at their sole discretion, according to the terms of the warranty. Warranty terms differ, of course, depending on the manufacturer and product.

We're more than happy though to intercede on your behalf and work with the manufacturer to arrange warranty service, if need be. Just ask, and we'll do whatever we can to help. We may not be able to issue a refund or ship you a replacement, but that doesn't mean you're on your own.

Chances are though that it'll never come up. Again, we don't sell junk. We've turned down more manufacturers than we can count because their products didn't meet our standards. And, yes, we do personally test and use all the products we sell. If we have a problem with a product when we use it, we don't sell it. Simple as that. It's why we get so few returns, and even fewer requests to assist in arranging warranty service. As long as they're used properly, our products just work. And keep working.