Canadian and International Shipping

 

Shipping to Canada

Of course we ship to Canada, friend!

We ship to Canada just about every day via the United States Postal Service, UPS, and FedEx.

However, because our company doesn't have any physical business presence in Canada, we don't have accounts with Canada Post, Purolator or DHL. (USPS shipments are handed off to Canada Post at the border, and Canada Post completes the delivery.)

Nor are we authorised to collect and remit duty, VAT, customs brokerage fees, or any other funds which may be payable to the CBSA when the shipment arrives at customs. It is your responsibility as the importer to pay those funds, if applicable, when the shipment arrives at customs. Delivery may be delayed until those funds are collected.

All listed prices and order totals on our site are in US dollars (USD) and do not include any applicable duty, tax, brokerage fees, etc. Exchange rates between US dollars (USD) and Canadian dollars (CAD) change daily. If you were to return an item to us, the refund will be issued in USD, and will be subject to the exchange rate on the day the refund is issued.

Below are links to information provided by the Canada Border Service Agency's web site, pertaining to importing items into Canada via mail or courier shipment:

To our knowledge, we don't sell any products classified as prohibited or restricted goods. Most shipments from Adaptelec qualify for the CBSA's Courier Low Value Shipment (CLVS) Program.

 

International Shipping

International Shipping

We're happy to ship internationally to areas served by our shipping carriers (FedEx and USPS for international shipments) and when not prohibited by law. Each country has its own rules as to permissible and restricted or prohibited shipments, and United States law has its own set of restrictions and prohibitions for international shipments. We comply fully with these laws, and in certain rare cases we may discover that we cannot ship an international order. In such cases, we will cancel the order and issue a full refund.

All listed prices and order totals on our site are in US dollars (USD) and do not include any applicable duty, tax, brokerage fees, etc. It is your responsibility to know the customs clearance procedures in your country, and to pay whatever funds may be payable to the authorities in your country when the shipment arrives at customs. Delivery may be delayed until those funds are collected.

Under no circumstances will we submit inaccurate customs documentation for any purpose, including efforts to reduce your tax liability. We will not mark a package as a "gift" or list inaccurate descriptions or monetary values for the items in the shipment. Don't even ask.

Exchange rates between US dollars (USD) and other currencies change daily. If you were to return an item to us, the refund will be issued in USD, and will be subject to the exchange rate on the day the refund is issued.

Please keep in mind that international shipping rates, particularly via FedEx, can be outrageously expensive. For many people, prohibitively so.

You can check by adding whatever you're thinking of ordering to the shopping cart. No obligation, of course. There's a shipping estimator on the shopping cart page. Select your destination country and postal code, then click the "Update" button. Our site will connect to each of the shipping carriers' rate servers, and retrieve their estimates in real time. All available shipping options will then be shown to you, based on the general destination, and the weight and/or dimensions of whatever's currently in the shopping cart. Keep in mind that these estimates are for reference only. They're usually 100% accurate, but they're based on very general destination information (just the postal code) and may change slightly once the full specific destination address is provided.

If the shipping estimator is unable to retrieve shipping cost estimates, it means our shipping carriers don't serve your area, and therefore we are unable to ship to your location.

 

Fraud Prevention

We employ rigorous fraud prevention measures

We take loss prevention extremely seriously. International orders (with the exception of orders from previously-established customers, and trusted entities such as state.gov and army.mil) are subject to the most rigorous credit card fraud prevention measures available. We know all the tricks, and we pay close attention to all the red flags.

  • We know when a person has tried and failed with several different card numbers, before finally landing on one that worked
  • We know when a credit card account has a history of fraudulent use, and/or multiple disputed charges
  • We know the IP address the order came from, the physical location of that IP, and if the card was issued to someone far away from there
  • We know when we're being asked to ship to a freight-forwarding company, and will investigate that company's reputation
  • We use Google Earth and other services to take a close look at the physical location of the destination address
  • When the order indicates the name of a business, we investigate the legitimacy of the company's web presence, domain registration status, etc.
     

And that's just the basic stuff. It goes far beyond that. We will not ship any order that fails our fraud screening process, and we reserve the right to cancel any order for any reason.